Wise Owl Marketing
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For existing clients

You’re taken care of here.

Need an edit, a hosting question answered, or a hand with your site, the app, or the Lab? This is the fastest way to reach my team. Submit a request below and we’ll take it from there.

What do you need today?

Submit a support request

The more detail you give, the faster we can take care of it.

What do you need help with?
Technical issue

Answer what you can. Screenshots and Loom videos are especially helpful.

Which browsers are you seeing it on?
Which devices is it affecting?

jpg, png, gif, or pdf. Please keep files under 8 MB total.

How urgent is this issue?
Website update request

Tell us about the changes you’d like. Links, screenshots, and examples help us get it right the first time.

Minor text edits and small updates are included in your care plan. For larger changes that take more than 30 minutes, or new features, book a clarity call and we’ll give you a quote.

Images and documents welcome. Please keep files under 8 MB total.

We ask for 3 to 5 business days for minor updates, and longer for complex changes. Please add extra time before US holidays.

We always include up to 2 revisions if you need them. Requesting approval adds a little time to delivery.

PeacefulBiz app support

Tell us what you need help with in the app, and we’ll take care of it.

Already in the app? The fastest answer is often Bree, your AI assistant. Open the app to ask her, or use this form for account, access, or anything Bree can’t handle.

jpg, png, gif, or pdf. Please keep files under 8 MB total.

How urgent is this?
Peaceful Marketing Lab support

Questions about your membership, access, or a coaching call? Tell us what you need.

The Lab lives inside the PeacefulBiz app. Log in to the members’ area for calls and content, or use this form for account and access help.
Is this time-sensitive?
Billing / account questions

The more detail you give, the faster we can address your billing or account concern.

Billing for the app, the Lab, and website maintenance plans is all self-serve in the Stripe billing portal. Update your card, download invoices, or cancel anytime, and any change syncs automatically. Use this form for a billing question the portal can’t answer.
Is this time-sensitive?
General inquiry

Have a question that doesn’t fit the other categories? Tell us what you’re curious about and we’ll get back to you.

Is this time-sensitive?

You’ll get a confirmation email so you can follow up anytime.

Logins
PeacefulBiz App
Log in to the PeacefulBiz App
Peaceful Marketing Lab
Log in to the members’ area
Billing
Manage your subscriptions

Log into the Stripe portal to manage your subscriptions and payment methods for the PeacefulBiz app, Peaceful Marketing Lab, and Website Maintenance.

Log in to the Stripe billing portal
Response times
Standard requests within a few business days. Site-down emergencies are handled as quickly as possible, usually the same day.
Questions about your domain?
I don’t manage domains directly. I recommend setting yours to auto-renew with a card on file at your registrar, so it never lapses.
Good to know

Common support questions

How fast will my edit go live?

Most standard edits are done within a few business days. If your site is down or something urgent breaks, mark it urgent and we’ll jump on it the same day.

I’m an app or Lab member. Where do I get help?

The fastest route is inside the app: ask Bree, or send a note from your account. For billing, use the Stripe portal to update your card, download invoices, or cancel anytime, no ticket needed.

What’s included in my maintenance plan?

Hosting, security updates, backups, and a set amount of edit time each month depending on your plan. Anything larger we’ll quote first, so there are no surprises.

How do renewals work?

I handle your hosting and always email you before it’s due, so it never lapses. I don’t manage your domain name directly. I recommend setting it to auto-renew and keeping a card on file with your registrar so you never lose it.

Can I move my site somewhere else?

Of course. You own your site and your content. If you’d like to move on, I just ask for 30 days notice so I can help with the transition and hand everything over cleanly.

Not a client yet, but want a website?

Custom websites are done by application in limited spots. See how it works and apply for a call.

Explore custom websites →
Wise Owl Marketing™

Peaceful marketing for coaches and service providers who want steady leads and clients without the hustle.

Wise Owl Marketing is the marketing education company founded by Heather C. Stephens in 2015, and home of the PEACE Blueprint™, the PeacefulBiz app, and the Peaceful Marketing Lab.

© 2026 Wise Owl Marketing™. All rights reserved.