Welcome Clients & Customers!

Submit a Support Ticket

We will respond to your support ticket in the order it was received Monday-Friday. We do not routinely respond to support tickets on weekends and holidays.

Submit a Support Request

"*" indicates required fields

Your Name*

First Last

Your Email*

What do you need help with?*

Website Support / Technical Issue

Website Update Request

Billing / Account Questions

General Inquiry

Website Support/Technical Issues

Please answer the questions below as best as you can. The more information and details you provide, the faster our team can diagnose and resolve your issue. Screenshots, Loom videos, and specific examples are especially helpful!

Website URL*

What issue are you experiencing?*

Please describe the problem in detail. The more you give us, the more clues we have to hunt down the issue.

What page(s) is the issue happening on?

Please include the URLs of the pages you're seeing the issue on.

When did this issue start?

Knowing when you first saw the issue can help us identify potential causes.

Which browsers are you seeing this issue on? (checkboxes)

Chrome

Firefox

Safari

Edge

Other

Which devices is this issue affecting? (checkboxes)

Desktop/laptop

Tablet

Mobile Phone

Are you seeing an error message? (If yes, please copy/paste the message here)

If yes, please copy/paste the error here or upload a screenshot using the "File Upload" field below.

File Upload: If you have a screenshot of the error message or issue you're experiencing, please upload it here.

A picture is worth a thousand words!

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, Max. file size: 2 GB, Max. files: 5.

Have you made any recent changes to your site?

If so, what were the changes?

If possible, please provide step-by-step instructions to help us reproduce the issue.

Or if it's easier record a Loom video showing us what is happening and paste the link here.

How urgent is this issue?

Low: Minor visual issues, typos, or non-essential features

Medium: Functionality issues affecting some users or non-critical features

High: Issues affecting important site functionality or many users

Critical: Website down or completely unusable, affecting all visitors

Website Update Request

Tell us about the changes you'd like to make to your website. Please be as specific as possible about what you want updated, where it should appear, and any design preferences. Screenshots, Loom videos, and specific examples are especially helpful! This helps us deliver exactly what you're looking for the first time around.

Please note: Minor text edits and small updates are included in your maintenance plan. For larger changes that would take more than 30 minutes to implement, or new features, please feel free to book a clarity call to discuss your needs so we can give you a quote.

What page(s) should this change be applied to?

If this is a new page, please let us know what you'd like the URL to be.

Are there any examples of what you're looking for?*

Please feel free to use links to other websites, Canva designs, etc.

Attach any content for the update

Upload screenshots, examples, images, documents, or other files we need to complete this request for you.

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, doc, docx, xls, xlsx, txt, Max. file size: 2 GB, Max. files: 5.

When would you like this update to be live?*

Please note that we request 3-5 business days for minor updates and longer for more complex changes. For requests before US holidays, please add extra time accordingly.

Month

Day

Year

Would you like to review the update before it's published?*

Please note, we always include up to 2 revisions, should you need them. Requesting approval and revisions will add time to the project delivery timeline.

Yes, please send me a link to approve this update before it goes live.

No, please go ahead and publish it when it's ready.

Billing/Account Questions

Please answer the questions below as best as you can. The more information and details you can provide the faster we'll be able to address your billing or account concerns.

What service or plan is this related to?*

What is your billing question or concern?*

What is your invoice or order number (if applicable)?

Is your billing question time-sensitive?*

Low (no rush, general billing question)

Medium (my subscription renewal is within the next 14 days)

High (my payment is late or my subscription renewal is within the next 7 business days)

General Inquiry

Have a question that doesn't fit into the other categories? No problem! Let us know what you're curious about, and we'll get back to you with the information you need.

How can we help?*

Is this inquiry time-sensitive?

Low - No rush, I just need this information when you have time

Medium - I would appreciate a response within 3-5 business days

High - I need this information within 2 business days

heather stephens: woman with long brown hair wearing a purple sweatshirt sitting at her desk.

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Hi, I'm Heather Stephens, founder of Wise Owl Marketing and a strategic marketing partner for coaches and consultants who are done with the hustle. After 25 years in the industry, I'm passionate about helping heart-centered business owners grow with intention, not overwhelm.

Welcome Clients & Customers!

Submit a Support Request

Website Support/Technical Issues

Website Update Request

Billing/Account Questions

General Inquiry

Resources

Work with Me

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